Terms and Conditions for Man With Van Spitalfields
These Terms and Conditions set out the basis on which Man With Van Spitalfields provides moving, transport, delivery, and related services to customers. By making a booking, requesting a quote, or confirming an order, the customer agrees to these terms. They are designed to create a clear, fair, and legally sound framework for the service, covering how bookings are made, how payments work, when cancellations may apply, and what responsibilities each party has during the job.
1. Definitions In these Terms and Conditions, the words “we”, “us”, and “our” refer to Man With Van Spitalfields, and “you” or “the customer” refers to the person, business, or organisation placing the booking. “Goods” means any items, belongings, materials, boxes, furniture, appliances, or waste that are to be transported, collected, moved, stored temporarily, or disposed of under a booked service. “Vehicle” means any van or other transport used to deliver the service. “Service” means any man with van service, removals work, collection, delivery, labour, loading, unloading, disposal, or similar assistance agreed with the customer.
2. Acceptance of Terms By placing a booking, the customer confirms that they have read, understood, and accepted these Terms and Conditions. If the customer is booking on behalf of another person or organisation, they confirm that they have authority to do so. We may refuse or cancel a booking if we reasonably believe the service would be unsafe, unlawful, impractical, or likely to breach these terms. Any special arrangement must be agreed in writing and will only apply if expressly confirmed by us.
3. Booking Process A booking with Man With Van Spitalfields is usually made after the customer provides details of the job, including the collection and delivery addresses, type and quantity of items, access conditions, preferred date and time, and any special handling requirements. Quotes are normally based on the information supplied by the customer. If the customer gives incomplete, inaccurate, or misleading information, the quote may be amended and additional charges may apply.
4. Booking Confirmation A booking is not fully confirmed until we have acknowledged it and, where applicable, received any required deposit, advance payment, or written acceptance. We may request photos, inventories, parking information, staircase access details, lift availability, or other relevant information to assess the work properly. The customer is responsible for checking all booking details carefully, including date, address, service scope, and any items specifically excluded from the job. Any changes requested after confirmation are subject to availability and may affect the price.
5. Customer Responsibilities Before the Job The customer must ensure that the goods are ready for collection at the agreed time, safely packed where appropriate, and clearly identified if needed. Items should be suitable for transport and not exceed the legal, practical, or safety limits of the vehicle or handling team. The customer must obtain any permissions required for access, loading, parking, building entry, lift use, or site entry. If any delay occurs because access is blocked, instructions are unclear, or the customer is not ready, waiting time charges may be applied.
6. Service Standards and Performance We will use reasonable care and skill when providing the service and will aim to carry out the work within the agreed time window. However, all times are estimates unless we expressly agree otherwise. Delays can occur due to traffic, weather, road closures, access problems, or circumstances beyond our control. Man With Van Spitalfields is not responsible for delays caused by external factors, though we will take reasonable steps to communicate changes where possible.
7. Payments Unless otherwise agreed, payment is due on completion of the service on the same day. We may require a deposit or part-payment in advance to secure the booking. Accepted payment methods may include bank transfer, cash, debit card, credit card, or other methods stated at the time of booking. Any card charges, transfer fees, or banking costs are the customer’s responsibility where permitted by law and disclosed in advance. Prices are normally quoted inclusive or exclusive of VAT depending on our tax status and will be made clear at the point of quotation.
8. Additional Charges Additional charges may apply where the actual job differs from the quoted description. This may include extra labour, stairs, difficult access, long carrying distances, unexpected waiting time, congestion, parking charges, tolls, special packaging, disposal fees, late changes, or additional stops not previously agreed. If the customer requests work outside the original booking, we will confirm any revised cost before proceeding where reasonably practicable. We reserve the right to suspend the service until payment arrangements are satisfied.
9. Cancellations and Amendments The customer may cancel or amend a booking by giving notice as early as possible. Cancellations made shortly before the scheduled time may incur a fee to cover administrative costs, reserved vehicle time, and labour allocation. If a deposit has been paid, it may be non-refundable where this was stated at the time of booking or where we have already incurred costs. If we must cancel due to circumstances beyond our control, we will use reasonable efforts to rearrange the service or refund any advance payment for work not carried out.
10. Customer Delays and No-Access Situations If we arrive and cannot complete the service because the customer is absent, access is denied, the property is unsuitable, or required information was not provided, we may charge a cancellation, waiting, or failed attendance fee. Where the job is delayed because the customer is not ready, we may continue to charge for the vehicle, crew, or time reserved. If the delay is excessive, we may treat the booking as cancelled by the customer and charge accordingly.
11. Goods We Will Not Transport We will not knowingly transport items that are illegal, hazardous, flammable, toxic, explosive, stolen, offensive, or likely to cause injury or damage. This includes, without limitation, unlicensed chemicals, gas cylinders, asbestos, firearms, live animals, or perishables that require specialist handling unless we have expressly agreed in writing and have the lawful ability to carry them. We may refuse to load any item that we reasonably believe to be unsafe, unlawful, or unsuitable for transport.
12. Liability and Care of Goods We will take reasonable care when handling your goods, but the customer remains responsible for ensuring that items are properly packed, labelled, and protected where necessary. Fragile, valuable, dismantled, or poorly secured items are transported at the customer’s risk unless damage results from our proven negligence. We are not responsible for pre-existing defects, hidden weaknesses, or damage caused by inadequate packing, unsuitable containers, or instructions given by the customer.
13. Limitations of Liability Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, our liability for loss or damage arising from the service will be limited to the direct and foreseeable loss actually suffered and proven by the customer. We do not accept liability for indirect loss, business interruption, loss of profit, loss of opportunity, or consequential loss, unless required by law.
14. Insurance and Claims We maintain insurance appropriate to the nature of our service. However, insurance cover does not remove the customer’s duty to disclose relevant information or pack items suitably. Any claim for loss or damage must be reported as soon as reasonably possible and in any event within a reasonable time after the service. The customer should retain damaged items, packaging, and any evidence needed to assess the claim. We may request photographs, purchase evidence, or other information before considering any settlement.
15. Waste Regulations Where the service includes waste removal, clearance, or disposal, the customer agrees to provide accurate information about the waste type, quantity, and origin. We will only remove and dispose of waste in accordance with applicable UK waste regulations and duty of care requirements. The customer must not hand over any prohibited, hazardous, or misdescribed waste without prior agreement. If waste is found to be incorrectly described, contaminated, or unlawfully presented for disposal, additional charges may apply and we may refuse collection.
16. Recycling and Responsible Disposal Man With Van Spitalfields may sort, transfer, recycle, or dispose of waste through authorised facilities or licensed carriers where required. We reserve the right to separate recyclable material, reusable items, and residual waste where this is part of the booked service or necessary for lawful disposal. The customer acknowledges that some items may attract disposal fees based on weight, volume, classification, or handling requirements. Proof of lawful disposal may be available where reasonably required and within normal administrative practice.
17. Access, Parking, and Property Protection The customer must ensure there is safe and lawful access for the vehicle and team. This includes arranging parking permissions where needed and ensuring driveways, entrances, corridors, stairwells, and lifts can be used without obstruction. We will take reasonable care to avoid damage to floors, walls, doors, and fixtures, but the customer should advise us of any known fragility or restrictions before the job begins. Items should be protected from weather exposure if the customer requires such protection and it has been agreed in advance.
18. Subcontracting and Operational Flexibility We may, where necessary, use trusted subcontractors, partner drivers, or additional labour to complete the service. Any such party will be expected to work to standards consistent with these Terms and Conditions. We may also adapt the vehicle size, crew composition, or route if needed for safety, legality, or practical reasons. Such changes will not reduce the validity of the booking, provided the agreed service is substantially delivered.
19. Force Majeure We are not liable for failure or delay in performance caused by events outside our reasonable control. These may include severe weather, accidents, road closures, strikes, lockouts, fire, flood, public emergencies, government restrictions, power failures, or transport disruptions. If such events occur, we will try to resume the service as soon as reasonably possible, but we shall not be responsible for costs or losses that arise directly from the interruption, except where the law requires otherwise.
20. Complaints If the customer believes the service has not been delivered in accordance with the booking or these terms, the issue should be raised as soon as reasonably possible so that we have a fair chance to review it. We may ask for supporting information, such as photographs, invoices, inventories, or written details of the concern. Any proposed remedy will depend on the facts, the nature of the service, and any legal obligations that apply. Nothing in this clause removes the customer’s statutory rights.
21. Data and Privacy We will only use customer information for legitimate business purposes connected with the service, such as quotations, booking management, operational planning, payment processing, record keeping, and legal compliance. Information will be handled in line with applicable UK data protection law. We will not sell personal data. Where third parties are needed to complete the service, such as payment processors or subcontracted carriers, only necessary information will be shared.
22. Severability If any part of these Terms and Conditions is held to be invalid, unlawful, or unenforceable, that part will be deemed modified or removed to the minimum extent necessary, and the remaining terms will continue in full force. A failure by us to enforce any term immediately does not mean we waive our right to enforce it later.
23. Governing Law and Jurisdiction These Terms and Conditions, and any dispute or claim arising from or in connection with them or the service, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction unless applicable law requires otherwise. By booking Man With Van Spitalfields, the customer agrees that any legal proceedings will be handled under this jurisdiction and in accordance with these terms.