Man with Van Spitalfield Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Spitalfield provides removal and related man and van services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
1.1 Client means the person, firm or company who requests or receives services from Man with Van Spitalfield.
1.2 Company, we, us or our means the business trading as Man with Van Spitalfield providing removal and man and van services.
1.3 Services means any removal, delivery, collection, loading, unloading, packing, transport, or related services provided by us.
1.4 Goods means all items, furniture, personal belongings, equipment, and other property that we are requested to move, transport, handle, or store.
1.5 Booking means a confirmed request for services, whether made online, in writing or verbally, and accepted by us.
2. Scope of Services
2.1 We provide man and van and removal services for domestic and commercial customers, including local moves, smaller relocations, and transport of single or multiple items.
2.2 Our services typically cover collections and deliveries within and around Spitalfields and the wider London area, as well as moves to other locations within the United Kingdom where agreed in advance.
2.3 Any specific services, such as packing, furniture dismantling or assembly, or multiple pick-up or delivery points, must be agreed at the time of booking and may incur additional charges.
2.4 We reserve the right to refuse to move certain items, including but not limited to hazardous materials, illegal goods, perishable items, and any items that may pose a risk to health, safety, or property.
3. Booking Process
3.1 Bookings can be made by contacting us and providing details of the required service, including collection and delivery addresses, approximate inventory, access details, desired date and time, and any special requirements.
3.2 A booking is not confirmed until we have accepted the request and provided a confirmation of the agreed date, time, and price estimate or quotation.
3.3 You are responsible for ensuring that all information provided is complete and accurate. Any changes in the information supplied may result in changes to the price or may affect our ability to carry out the service as agreed.
3.4 Where a quotation is based on an inventory or description of items, it is assumed that the inventory is accurate. If additional items are added or if access conditions are different to those described, extra charges may apply.
3.5 All bookings are subject to availability. We may decline or cancel a booking where we reasonably believe that we cannot safely or lawfully complete the service.
4. Quotations and Pricing
4.1 Quotations are based on the information supplied by you, including distance, number of crew, size of vehicle, time required, and access conditions at both collection and delivery addresses.
4.2 Unless stated otherwise, quotations are exclusive of congestion charges, tolls, parking charges, and other third-party fees, which may be added to the final bill where applicable.
4.3 We may charge by the hour, by a fixed fee, or by another agreed structure. The basis of charging will be clearly communicated at the time of booking.
4.4 Where charging is on an hourly basis, charges apply from the time the vehicle and crew arrive at the collection address, or other agreed starting point, until completion of the service including any necessary travel between locations.
4.5 We reserve the right to amend a quotation where:
a. the work is not carried out within 30 days of the quotation date;
b. additional services are requested or required;
d. delays occur for reasons beyond our reasonable control.
5. Payments
5.1 We may require a deposit at the time of booking to secure your chosen date and time. The required deposit amount will be communicated to you before you confirm the booking.
5.2 Unless otherwise agreed in writing, payment of any balance is due immediately upon completion of the service. We may require payment in advance for certain bookings or longer-distance moves.
5.3 Payment methods accepted will be confirmed during the booking process. You are responsible for ensuring that payment is made in full and on time.
5.4 If payment is not made when due, we reserve the right to charge reasonable late payment fees and interest in accordance with applicable UK law, and to withhold further services until payment has been received.
5.5 Where payments are made by a third party on your behalf, you remain fully responsible for payment and for compliance with these Terms and Conditions.
6. Cancellations and Amendments
6.1 If you need to cancel or amend your booking, you must notify us as soon as possible.
6.2 For cancellations made more than 72 hours before the scheduled start time, any deposit paid may be refundable or transferable to another date at our discretion.
6.3 For cancellations made less than 72 hours before the scheduled start time, we reserve the right to retain part or all of any deposit paid and to charge a reasonable cancellation fee to cover our costs and loss of business.
6.4 If you are not present at the agreed time and location, or if we are unable to gain access, this may be treated as a cancellation and cancellation charges may apply.
6.5 We will use reasonable endeavours to accommodate requests for changes in date, time, or scope of service. However, changes are subject to availability and may result in additional charges.
6.6 In the unlikely event that we need to cancel or significantly amend your booking due to circumstances beyond our control, such as vehicle breakdown, severe weather, or staff illness, we will notify you as soon as practicable and offer an alternative date or a refund of any deposit paid. We will not be liable for any indirect losses arising from such cancellation.
7. Client Responsibilities
7.1 You are responsible for:
a. ensuring that adequate access is available at all collection and delivery points, including parking space for our vehicle;
b. obtaining and paying for any necessary permits, permissions, or parking arrangements;
c. packing your goods safely and securely, unless packing services have been expressly agreed;
d. ensuring that all goods to be moved are ready for loading at the agreed time;
e. supervising the loading and unloading of valuable or fragile items where you consider this necessary.
7.2 You must not request us to move any goods that are prohibited, dangerous, illegal, or unsuitable for transport in our vehicles.
7.3 You are responsible for any damage to our vehicle, equipment, or property caused by your actions, omissions, or the condition of the locations we attend, other than fair wear and tear.
8. Access, Parking and Delays
8.1 You must provide accurate information regarding access at all addresses, including stairs, lifts, narrow entrances, low ceilings, or any other potential obstacles.
8.2 We are not responsible for any delays caused by inadequate or restricted access, lack of parking, or incorrect addresses supplied by you.
8.3 Any waiting time or additional time incurred due to factors outside our control, such as delays in obtaining keys, waiting for access, or delays caused by third parties, may be charged at our standard hourly rate.
9. Liability for Loss or Damage
9.1 We will exercise reasonable care and skill in handling, loading, transporting, and unloading your goods.
9.2 Our liability for loss of or damage to goods is limited to circumstances where such loss or damage is directly caused by our negligence. We are not liable for normal wear and tear or minor cosmetic damage that may occur during normal handling.
9.3 We are not liable for loss or damage arising from:
a. your failure to adequately pack or protect goods when packing is carried out by you;
b. inherent defects, vulnerabilities, or pre-existing damage in the goods;
c. disassembly or reassembly of furniture, fixtures, or equipment, unless specifically agreed and carried out by us with reasonable care;
d. handling of goods against our advice, or items that we have warned may not be suitable for moving in the requested way;
e. any loss of profits, loss of use, or any indirect or consequential loss.
9.4 If we agree that loss or damage has occurred due to our negligence, our liability shall be limited to the reasonable cost of repair or replacement of the damaged item, taking into account its age, condition, and market value, and subject to any applicable statutory limitations.
9.5 You must notify us in writing of any apparent loss or damage as soon as reasonably practicable and in any event within a reasonable time after completion of the service. Failure to do so may affect our ability to investigate and may limit any liability.
10. Excluded Items
10.1 We do not accept responsibility for loss or damage to the following items, whether packed by you or by us, unless specifically agreed in writing:
a. jewellery, watches, precious metals, or stones;
b. cash, credit cards, or financial documents;
c. important documents, passports, or certificates;
d. items of sentimental value where a precise value cannot be established.
10.2 You should keep such items with you and not include them with the goods to be moved.
11. Waste and Recycling Regulations
11.1 We operate in accordance with applicable UK waste and recycling regulations. We are not a general waste disposal company and do not transport or dispose of waste except as expressly agreed and in compliance with relevant laws.
11.2 We may agree, for an additional charge, to remove certain unwanted items for disposal or recycling. Any such service will be subject to confirmation and may require evidence that the items are not hazardous or controlled waste.
11.3 We will not carry hazardous, toxic, or prohibited waste, including but not limited to chemicals, asbestos, gas cylinders, flammable liquids, paint, or medical waste.
11.4 Where we agree to remove items for disposal, you warrant that you have the right to dispose of those items and that they do not constitute hazardous or illegal waste. You agree to indemnify us for any fines, charges, or claims arising from a breach of this warranty.
12. Insurance
12.1 We maintain appropriate insurance cover for our vehicles and public liability in connection with the provision of our services.
12.2 Our insurance is subject to policy terms, conditions, and exclusions. It is your responsibility to arrange any additional insurance you may require for your goods during the move.
13. Force Majeure
13.1 We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events or circumstances beyond our reasonable control, including but not limited to extreme weather conditions, traffic accidents, road closures, civil disturbances, or acts of government or public authorities.
14. Complaints
14.1 If you have any concerns or complaints about our services, you should raise them with us as soon as possible so that we have an opportunity to investigate and resolve the matter.
14.2 We will handle complaints fairly and reasonably and will aim to respond within a reasonable timeframe.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our services.
16. Changes to These Terms
16.1 We may update or amend these Terms and Conditions from time to time to reflect changes in the law, our business practices, or the services we offer.
16.2 The version of the Terms and Conditions in force at the time of your booking will apply to that booking. You are advised to review the Terms and Conditions periodically when making new bookings.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
17.2 No person who is not a party to these Terms and Conditions shall have any rights to enforce any of their terms.
17.3 Failure or delay by us in enforcing any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
By confirming a booking with Man with Van Spitalfield or by allowing us to commence work, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
